Website care plans
Website care plans, so the site keeps working after launch day.
Updates, backups, security, uptime monitoring, hosting and the small changes you would otherwise sit on for months. From A$180 a month, month to month.
Trusted by Australian businesses and industry bodies
From people who’ve already paid us
What our clients say about working with us
Six years, 300-odd websites, and a habit of telling clients when they don’t need the thing they came in asking for.
Loved by businesses in 5+ countries
“Sarthak was amazing. He is certainly experienced and knows his stuff. He also considered my budget and stage of business and was honest about my options. You won't regret going with Sarthak. I couldn't be happier.”
“Really great experience working with Sarthak and his team. Work was delivered on time and to budget, despite numerous design requests and changes from our side. Sarthak went above and beyond to be available across multiple timezones to accommodate our team's locations and make sure we kept the project moving.”
“I hired this freelancer to conduct a full SEO audit and optimization of my website, and I am very satisfied with the results. The audit was detailed, clearly explained, and included specific recommendations covering technical aspects, content improvements, and site structure.”
Every review is public on our Freelancer profile.
What a care plan covers
Four things that go wrong when nobody is looking
Updates and patching
WordPress core, plugins, themes and Node dependencies updated every week, on a staging copy first, with a rollback ready. An unpatched plugin is the most common way a small business site gets defaced, and it is usually one nobody knew was installed.
Backups and recovery
Daily off-site backups kept for thirty days, restored to a test site each month to prove they work. If a host loses a disk or an update goes wrong, the site is back inside an hour and you get a written note of what happened.
Security and uptime
A firewall in front of the site, malware scanning behind it, login attempts rate limited, and uptime checked every minute from three locations. When a check fails, someone here is paged. SSL and security headers stay current so no browser ever warns your customers off.
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Changes each month
Hours set aside every month for the jobs too small to quote: a new staff photo, a price change, an extra service page, a form that needs another field. Email it through and it is live the next business day.
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Pricing for care plans
Care plan pricing, month to month
Essential
From A$180/mo
Inc GST
For a brochure site that has to stay up, stay patched and stay backed up, with an hour a month for small changes.
- Managed hosting on Australian servers
- Weekly core, plugin and theme updates
- Daily off-site backups, kept 30 days
- Uptime checks every minute, alerts to a person
- Firewall, malware scanning and login protection
- SSL and security headers kept current
- One hour of changes a month
- Email support, two business days
Business
From A$350/mo
Inc GST
For a site that brings in work: more change time, a staging environment, performance checks and a quarterly look at what could be better.
Everything in Essential and
- Three hours of changes a month
- Staging site for updates and new templates
- Monthly Core Web Vitals and speed check
- Broken link, form and checkout testing
- Quarterly review call with the team that built it
- Email support, one business day
Priority
From A$700/mo
Inc GST
For ecommerce, portals and integrations, where an hour of downtime costs real money and someone needs to answer the phone.
Everything in Business and
- Eight hours of changes or development a month
- Same business day response, every day
- Order, payment and integration monitoring
- Monthly SEO and Search Console health check
- Quarterly dependency and security audit
- Phone support and a named contact
Prices are in Australian dollars and include GST. Every plan includes hosting on Australian servers, so there is no separate hosting bill. Change hours do not roll over, and anything larger is quoted against them before it starts.
Top-rated for three good reasons
Businesses looking for care plans in Australia choose us for reasons we can put a number against.
300+ websites, six years
Enough builds behind us to know what breaks, and enough of them still running to know what lasts. Trade, industrial, ecommerce and B2B.
One team, three disciplines
Design, development and search marketing under one roof. Most businesses this size pay three suppliers who have never spoken to each other, and nobody owns the result.
Published pricing, no lock-in
The price list is on the site before you call, builds are fixed price, and the monthly plans are month to month. You own the domain, hosting and code throughout.
Website maintenance
A website is a running system, not a finished product
The day it launches is the best a site will ever run without attention. After that, plugins age, browsers change, hosts move servers, and someone runs a password list against the login page. None of it announces itself. The first sign is usually a customer saying the form never arrived, or a warning screen in Chrome. A care plan means somebody is watching the site on the days you are busy running the business.
- Updates applied on staging first, so a bad release never reaches customers
- Backups restored and tested monthly, not just stored and hoped for
- Someone paged when the site drops, not an email read on Monday
- A written log of every change, for the day you need to check
Small changes
The jobs too small to quote are the expensive ones
A wrong mobile number, a staff member who left in March, a price from two years ago, a form that stopped emailing anyone. No agency wants to raise an invoice for fifteen minutes of work, so those jobs sit on a list and the site slowly stops telling the truth. Change hours exist to remove the decision. You send an email, it gets done, and the time used is on your monthly note.
- One to eight hours included each month, depending on the plan
- New pages, prices, photos, staff and form fields, no quote needed
- Bigger jobs quoted against the hours you have already paid for
- A monthly note of what changed and what time is left
Offices & locations
Web design for Melbourne South-East, Newcastle, Geelong and Western Sydney
Website care plans
Frequently asked questions
How much does a website care plan cost?
From A$180 a month, which covers hosting, weekly updates, daily backups, security and an hour of changes. The Business plan at A$350 adds a staging site and three hours. Ecommerce and portal sites with same business day response are A$700. Every plan is month to month, with no exit fee.
Can you maintain a website someone else built?
Yes. Plenty of the sites we look after were built by somebody else. We start with an audit of the site, the hosting and the plugin list, fix anything urgent as a one-off, then move it onto a plan from the next month. WordPress, WooCommerce, Shopify and Next.js are all covered.
What happens if the site goes down outside business hours?
Uptime is checked every minute from three locations, and a failed check pages a person rather than filing a ticket. If the whole site is down we start as soon as the alert is picked up, whatever the hour. Smaller faults are picked up the next business day, or the same day on a Priority plan.
Do I have to move off WordPress?
No. We build on WordPress, Shopify, WooCommerce or Next.js depending on what the site needs to do. If your current site works and only needs one part fixed, we will say so.
Are we locked into a contract?
No. Builds are fixed price, and the monthly plans are month to month. You own the domain, hosting and code in your own accounts throughout.
Response time
One business day
What happens next
- 01Tell us what you need using the form.
- 02Book a 30-minute call straight after.
- 03We send back a scope and a fixed price.
Six years and 300-odd websites. We do the design, the build and the search marketing, so one team is accountable for whether the site actually brings you work.
Start a project